Contact
How do I get in touch with a Voyager Crew member?
Email is best. You can also visit the Contact Us. We'll be standing by for your message and look forward to connecting with you.
When can I expect a response to my message?
We aim to respond to inquiries within 24 hours. The Voyager Crew is working very hard as we are rapidly growing.
Products
Do you test on animals? Are your products cruelty free?
Voyager does not test on animals and does not ask suppliers, researchers, and fellow explores to.
Voyager products are cruelty free.
Are your products vegan?
The vast majority of our products are vegan. Please refer to the legend on each product which will describe the specifications of the formulation. The only animal product we work with is beeswax. We source ethically and sustainably cultivated beeswax.
Can you help me choose products to use?
Absolutely. We're more than happy to reccomend products from both Voyager and our friends that we think will suit your needs. Email us.
How do I store your products?
Our formulas contain potent ingredients that are designed to maintain optimal efficacy throughout the duration of use.
We have taken care to utilize sophisticated molecular and physical technologies to ensure potency.
In general, refrain from exposing your Voyager skinner to intense heat, cold, and light. If you have concerns about an adventure you're about to take with Voyager skingear, please contact us and we'll construct special vessels to aid in your journey.
Where are your products formulated and made?
All Voyager products are formulated and manufactured in our labs located in Vermont and Colorado, USA.
What is a patch test? How do I conduct one?
A patch test is used to determine if your skin will have an initial negative reaction to a new product.
- Apply a small amount of product to the upper forearm
- Keep the area dry for 24 hours
- After 24 hours rinse the area
- If redness, irritation, burning, or itching occur, discontinue use of the product and/or consult a physician.
Please note that the patch test is only for determining initial irritation reactions to products and does not guarantee similar results when applied to other areas of the body (including the face) or after continuous use. It does not account for underlying conditions and should not be used for the diagnosis of hypersensitivity or allergic contact dermatitis. If you are concerned about starting a new product, please consult a dermatologist prior to use.
Returns
What is your return policy?
We're bummed that it's not working out. We hope you'll give us another chance in the future.
In the mean time, if you're not satisfied with your purchase made through the Voyager website, you may return it up to 60 days from the date of purchase utilizing the 100% Guarantee.
Shipping fees and final sale products are non-refundable.
To initiate a return, please visit the 100% Guarantee page or email us.
Can I return products without their original packaging?
Yep!
I had a reaction... can I get a refund?
Absolutely.
Are shipping fees refundable?
Shipping fees are not refundable at this time. We apologize for any inconvenience this may cause.
Working Together
Can I carry Voyager products in my store?
Reach out and let's get the conversation going!
Can we work together for an upcoming event / activation / cool thing that I've got planned?
We'd be thrilled to work with you. Reach out.
Are you hiring?
Please send over your CV and a note to be considered for future roles!
P.S. We spend lots of time in the mountains. Tell us what you like to do up there.
Can I partner with you to share your products with my audience?
For sure! Connect with us. We can't wait to work with you.